Privacy Policy

1. Information We Collect

When you submit a quote request, shipping intake form, or contact us directly, we collect the following information:

• Name, email address, and phone number
• Vehicle information (year, make, model, engine)
• Module type and fault description you provide
• Shipping address for return delivery
• Payment information (processed securely — we do not store card numbers)

We also collect standard website analytics data (pages visited, browser type, approximate location) via Google Analytics. This data is aggregated and anonymous.

2. How We Use Your Information

We use the information you provide solely to:

• Respond to your quote request and process your repair order
• Communicate order status, shipping tracking, and warranty matters
• Send post-service follow-up (one email only — no ongoing marketing without consent)
• Improve our website and services through anonymized analytics

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We share information only with:

• Shipping carriers (UPS, FedEx, USPS) — name and address only, for delivery
• Payment processors — for secure transaction processing
• Law enforcement — only when required by law

4. Data Retention

We retain your repair records for a minimum of 6 months to honor warranty claims. After that period, records may be retained for tax and business purposes for up to 7 years per standard accounting practice. You may request deletion of your personal information at any time by contacting us at support@shipyourecu.com.

5. Cookies

Our website uses cookies for standard functionality (session management, form processing) and analytics (Google Analytics). You can disable cookies in your browser settings. Disabling cookies will not prevent you from using the site but may affect form functionality.

6. Security

Our website uses SSL encryption (HTTPS) on all pages. Payment processing is handled by PCI-compliant payment processors. We do not store credit card numbers on our servers. While we implement reasonable security measures, no internet transmission is 100% secure.

7. Your Rights

You have the right to request access to the personal information we hold about you, request correction of inaccurate data, request deletion of your data (subject to warranty and legal retention requirements), and opt out of any marketing communications. To exercise any of these rights, email support@shipyourecu.com.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of the site after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions or requests, contact us at:
ShipYourECU
11525 Burdine St Ste 406 Houston, TX 77035
support@shipyourecu.com